Your Donor Egg Reservation
Order delivery, add additional eggs, extend or cancel your reservation.
Have Donor Eggs Delivered from Your Reservation
When you want donor eggs delivered, simply log onto our website using your username and password.
How to Add More Donor Eggs to an Existing Reservation
As long as we still have eggs from the egg donor in stock, you can purchase them online and add it to your existing reservation. Purchases are reserved in the usual way, only here you choose 'Add to existing reservation' under 'Choose reservation'. You only pay for one donor egg reservation period at a time, regardless of how many eggs you have in your reservation and whether you buy more eggs later.
Extend the Donor Egg Reservation Period
A reservation can always be extended. An email reminder will be sent to you well in advance. If you do not have email, we will send you a reminder via USPS. There is a fee for this service.
Cancel Your Donor Egg Reservation
You can cancel your reservation online by logging into our website using your username and password.
Alternatively you can complete a manual cancellation form which has to be sent to us by mail or fax together with a copy of an official picture ID such as a passport or driver’s license.
You have the option to cancel a portion of your reservation. Once you have cancelled the reservation, Cryos will refund 75% of the value of the eggs for those eggs that have not been delivered.
We are here for you
At Cryos, we wish to support and help you on your journey to parenthood. Do not hesitate to contact us if you have questions or need further information.